A courtroom.

The Crime and Policing Act 2026 is now law: Here's what it means for ASB

Introduction

The Crime and Policing Bill received Royal Assent on 29 April 2026 and is now the Crime and Policing Act 2026 – and for those of us working with victims of anti-social behaviour (ASB), it marks a significant moment.

The Act forms a central part of the Government’s response to anti-social behaviour and is intended to equip the police and partner agencies with a strengthened suite of powers.

At ASB Help, we have been following the progress of this legislation closely, and we know that many of the people we work with – victims, practitioners, and partner organisations alike – want to understand what has actually been confirmed in the final document. Because when it comes to legislation, what is promised during a Bill’s passage through Parliament does not always reflect what is in the final version.

So, this blog sets out what has been set in stone in relation to ASB and what it means for victims and the agencies that support them.

Respect Orders

Respect Orders have been a long-anticipated introduction. They are a new civil court order that partially replaces the existing civil injunction (ASBI) for adults aged 18 and over.

What has changed:

  • The Respect Order is a new civil behavioural order that enables courts to ban adult offenders from engaging in specified activities relating to their ASB.
  • Breach of a Respect Order is a criminal offence, meaning the police can enforce suspected breaches via arrest.
  • The Respect Order can also contain positive requirements, which can compel perpetrators to take action to address the root cause of their behaviour.
  • Orders can prohibit behaviour and/or require the perpetrator to take positive action – such as attending a programme to address the underlying causes of their conduct.
  • Applications can be made by a wide range of relevant authorities including local authorities, housing providers, and the police.
  • In cases involving violence or significant risk of harm, a perpetrator can be excluded from their own home by court order.
  • Respect Orders will be piloted to ensure that they are as effective as possible before national roll-out.

What this means for victims:

The most significant change here is the power of arrest on breach. Under the old civil injunction, a perpetrator who ignored a court order could not be immediately arrested – agencies had to return to court to seek enforcement, a process that could take weeks. For a victim experiencing persistent ASB, those weeks could feel like a lifetime. The Respect Order changes this fundamentally. If a perpetrator breaches the conditions of their order, the police can arrest them on the spot. The addition of positive requirements is also significant – it means the court can address not just what a perpetrator is doing, but why, which increases the chances of lasting behaviour change rather than temporary compliance.

Youth Injunction

While the Respect Order replaces the civil injunction for adults, a separate route is retained for young people, now formally called the Youth Injunction.

What has changed:

  • The Act confines the power to grant injunctions under section 1 of the 2014 Act to persons aged 10 or over but under 18.
  • Youth Injunction applications must be made to the Youth Court, reflecting the different legal and welfare considerations that apply to young people.
  • Applicants for Youth Injunctions will be required to complete a risk assessment prior to application, which will include an assessment of both the victim’s and the respondent’s contextual vulnerabilities.
  • Breach is not automatically a criminal offence – a power of arrest can only be attached where violence or significant risk of harm is present.
  • The Youth Court approach prioritises rehabilitation and welfare alongside accountability.

What this means for victims:

The introduction of a mandatory risk assessment before a Youth Injunction application is made is an important improvement for victims. It means that agencies cannot simply pursue an order without first considering the vulnerability of the victim and the wider context of the behaviour.

For victims experiencing ASB from young people – which can be just as frightening and distressing as that from adults – this ensures their situation is properly assessed before formal action is taken, reducing the risk of cases being dismissed or minimised at the earliest stage. The retention of a youth-specific route also means that the welfare-focused approach to under 18s is preserved, which can lead to more sustainable behaviour change over time.

Housing Injunction

The Housing Injunction is drawn from the existing civil injunction framework but is now given its own distinct identity under the Act, applying specifically to ASB connected to housing.

What has changed:

  • The Housing Injunction is now a named, distinct order specifically for housing-related ASB.
  • It applies to adults aged 18 and over where the behaviour is connected to housing, for example, a tenant whose conduct is affecting neighbours or communal areas.
  • It operates at a lower threshold than the Respect Order – covering nuisance or annoyance rather than the higher bar of harassment, alarm or distress.
  • Housing providers can apply directly, without necessarily needing police involvement.
  • A court dealing with a Housing Injunction application is able to grant a Respect Order instead if it deems it more appropriate – for example where the conduct meets the higher threshold of harassment, alarm or distress.

What this means for victims:

The Housing Injunction’s lower threshold is particularly important for victims who have been told their situation does not meet the bar for formal action. Nuisance and annoyance – the kinds of persistent, grinding behaviour that makes daily life miserable without necessarily ticking every box of a formal harassment definition – can now be addressed through a dedicated legal route. The fact that housing providers can apply directly also removes a common barrier: victims who have repeatedly reported to their housing officer but been told the police need to be involved first will no longer face that obstacle. Housing providers now have their own direct route to court.

Dispersal Powers

Dispersal powers allow the police to direct a person causing or likely to cause ASB to leave a specified area and not return for a set period.

What has changed:

  • The maximum exclusion period for dispersal directions has been extended from 48 hours to 72 hours, with a mandatory review at 48 hours.
  • This extension allows dispersal directions to apply over longer periods such as weekends and bank holidays, providing crucial respite to those affected by ASB.

What this means for victims:

This is a targeted but meaningful change. Under the old rules, a dispersal direction lasting 48 hours issued on a Friday afternoon would expire by Sunday morning – leaving victims exposed to the return of the perpetrator over the remainder of the weekend, when other agencies and services are often less available. The 72-hour extension addresses this directly, ensuring that respite for victims is not cut short simply because the behaviour happened to escalate at the start of a bank holiday weekend. The mandatory 48-hour review also provides a safeguard, ensuring the continued use of the direction is actively considered rather than simply running its course unchecked.

Fixed penalty charges

Fixed Penalty Notices (FPNs) are issued for breaches of Community Protection Notices (CPNs) and Public Spaces Protection Orders (PSPOs).

What has changed:

  • The upper limit for a fixed penalty notice for breaches of a Public Spaces Protection Order or a Community Protection Notice has been increased from £100 to £500.
  • The Act also extends the powers available under the Community Safety Accreditation Scheme (CSAS) to allow CSAS officers to issue fixed penalty notices for breach of CPNs and PSPOs.
  • A new duty on the Home Secretary to issue guidance on the proportionate use of FPNs to address concerns about their misuse, particularly by external contractors.

What this means for victims:

A £100 fine was widely regarded as insufficient to deter persistent perpetrators – particularly those who had learned that the likelihood of enforcement was low. Increasing the upper limit to £500 sends a clearer message that breaching a community protection notice has real financial consequences. Equally important is the extension of issuing powers to CSAS officers, which means more frontline professionals can take action without waiting for police availability – a practical improvement for victims in areas where policing capacity is stretched.

Closure Powers

Closure powers allow agencies to quickly close premises that are causing or being used to cause nuisance or disorder.

What has changed:

  • The timeframe for agencies to apply to a Magistrates’ Court for a closure order has been extended from 48 hours to 72 hours after service of a closure notice.
  • The power to issue closure notices has been extended to registered social housing providers.
  • Housing providers can now authorise 48-hour closure notices through a senior management team member without needing police or local authority involvement.

What this means for victims:

This is a significant practical improvement for victims living in social housing – which is where many of the ASB cases we encounter occur. Previously, a housing association that identified a property being used to cause serious nuisance had to wait for police or council involvement before any formal closure action could begin. That delay could mean days or weeks of continued harm for victims in the surrounding area. Housing providers can now act directly and swiftly, and the extended 72-hour window gives agencies more breathing room to prepare a robust closure order application without the victim being left unprotected in the interim.

Seizure of motor vehicles

The police have existing powers to seize vehicles being used anti-socially – including off-road bikes and vehicles involved in illegal racing or aggressive driving.

What has changed:

  • The requirement for a police officer to issue a warning before seizing a motor vehicle being used to cause ASB has been removed.
  • Police can now immediately seize vehicles being used in an anti-social manner without first needing to warn the individual.
  • This applies to a wide range of vehicle-related ASB including off-road bike misuse, illegal racing, and aggressive or inconsiderate driving.

What this means for victims:

The previous requirement to warn a perpetrator before seizing their vehicle was widely criticised as giving offenders an opportunity to simply drive away and return later. Removing the warning requirement means police can act immediately and decisively when they witness ASB being committed using a vehicle – providing faster relief for victims in communities that are being plagued by this type of behaviour.

ASB Case Review – PCC oversight and Local Policing Body (LPB) Reviews

The ASB Case Review – the legal right that allows victims of persistent ASB to demand a multi-agency review of their case – has been strengthened by the Act in two important ways.

What has changed:

  • A new duty has been created for Police and Crime Commissioners (PCCs) to promote awareness of the ASB Case Review in their police force area and provide a route for victims to query decisions via their office.
  • A new Local Policing Body (LPB) Review mechanism has been introduced, sitting above the ASB Case Review as a formal escalation route.
  • A person can request an LPB Review where either they applied for an ASB Case Review, but it was determined that the threshold was not met, or the person is dissatisfied with the way an ASB Case Review was carried out.
  • PCCs are required to consult relevant agencies, including housing providers, when establishing LPB Review procedures.

What this means for victims:

The ASB Case Review has always been a powerful tool in theory, but in practice its implementation has been inconsistent in some areas. The new PCC duty to promote awareness addresses one of the most fundamental problems: many victims simply do not know the ASB Case Review exists. The LPB Review goes further still, giving victims who have been refused a Case Review – or who have been through one and found it inadequate – a formal, statutory escalation route for the first time.

Conclusion

It’s important to note, whilst the Crime and Policing Act 2026 has now received Royal Assent, many of its provisions, including the Respect Order, are not yet in force. The existing powers under the 2014 Act remain in place until the new provisions are commenced.

We will continue to liaise with victims and practitioners across England and Wales as these powers come into effect, monitoring their effectiveness. As with any change to legislation, we remain hopeful that they will result in positive outcomes for victims of anti-social behaviour.

Find the Crime and Policing Act 2026 factsheet here.


Dispersal Powers

Breaking down the policing white paper: Implications for ASB and victims

Introduction

The highly anticipated Policing Reforms White Paper was released by government this week. This document sets out the plethora of ways the Labour government plans to change the policing system, in what the Home Secretary has called “the most significant changes to policing in this country in nearly 200 years”.

In this blog, we will break down the ways in which these reforms may impact victims of anti-social behaviour.

More Neighbourhood Policing Officers

As announced previously, the government plans to introduce 13,000 additional officers into neighbourhood roles. They have also introduced a Neighbourhood Policing Guarantee which aims to instil confidence in the public that there will be a visible police presence in communities. These local officers will be equipped with new powers such as the upcoming Respect Orders.

Hopefully, the increase in officers and visible presence will make individuals feel safer in their communities. We strongly believe neighbourhood policing is the right approach to tackling ASB and other crimes. This will help ensure victims are aware of their rights and what to expect when they report ASB. We believe neighbourhood policing brings together knowledge and accountability to work towards reducing anti-social behaviour locally and ultimately, nationally.

We are interested to see how effective upcoming powers like Respect Orders will be in addressing anti-social behaviour and will monitor the impact of these introductions closely.

“…neighbourhood policing is a powerful antidote to local crime and the scourge of anti-social behaviour… fostering strong relationships between officers and the public, deterring crime and anti-social behaviour (ASB) and helping people feel safe.”

Policing Reforms White Paper 2026

Named ASB lead in each area

The government has introduced a named ASB lead in each area responsible for preventing and tackling anti-social behaviour locally, working with partners and ensuring victims are central in action planning.

From our conversations with victims, we know that reporting anti-social behaviour can often feel confusing and overwhelming. Many victims tell us they feel passed “from pillar to post”, unsure who to report to and having to repeat their experiences to multiple officers and agencies. The introduction of dedicated ASB leads has the potential to improve this experience by ensuring victims feel confident in who to report ASB to and that issues are escalated appropriately across local services.

 “Every force now has a dedicated ASB Lead… responsible for ensuring that there is effective multi-agency collaboration to identify and address the primary issues of anti-social behaviour in the local area… with victims at the forefront.”

Policing Reforms White Paper 2026

Introduction of AI and new technologies

A new National Centre for AI in policing is being introduced, which the government state will reduce the time that officers spend sat behind a desk completing admin work like transcribing and redacting, and give them more time to be out on the beat tackling issues like ASB.

In addition, the government has began rolling out technologies such as Live Facial Recognition vans to local forces which will help to identify criminals wanted by police. This could potentially extend to perpetrators of serious anti-social behaviour.

“By introducing a new National Centre for AI in Policing (‘Police.AI’) and investing £115 million over the next 3 years, we will create a platform for identifying, testing and then scaling AI technology, as well as enabling Chief Constables to deploy AI responsibly and in a way which builds and maintains public consent. … Police.AI will also provide a public-facing registry of the AI being deployed by police forces and the steps they have taken to ensure the reliability of tools before being used for operations.”

Policing Reforms White Paper 2026

Restructuring and the introduction of a National Police Service (NPS)

The government plan to create an overarching central leadership for policing which has been dubbed the “British FBI” as well as significantly reduce the amount of police forces, which currently stands at 43.

This new service will merge existing bodies like the National Crime Agency (NCA), National Police Chiefs’ Council (NPCC), College of Policing and Counter Terrorism Policing (CTP). The NPS would be responsible for:

    1. Providing a single source of strategic leadership for the police service
    2. Setting national standards for policing in areas such as professional practice, training, technology, data and workforce planning.
    3. Providing local policing with support via deployment of new technologies and equipment as well as delivering the new national forensics service.
    4. Tackling serious and organised crime, so local police forces can focus on serving their local communities

We hope that the introduction of the NPS will reduce and/or eliminate the postcode lottery faced by victims of ASB across the country. A victim’s geographical location should not determine the level of support they receive from agencies.

However, some politicians have warned against the reduction of police forces, stating: “resources will be drawn away from villages and towns towards large cities.”

Therefore, we hope that the postcode lottery is not simply shifted, and that victims are supported sufficiently regardless of their location.

“The NPS will provide strategic leadership, set standards and provide education, equipment and technology to police forces… It will set strategy, ensure the delivery of national priorities, provide policing with a single source of policy and guidance and constitute a single national voice to improve communication with the public.”

Policing Reforms White Paper 2026

Conclusion

These reforms signal a shift towards a potentially more consistent and joined-up approach to anti-social behaviour. If implemented effectively, victims of anti-social behaviour could see a positive change in how their cases are handled locally. However, policy change alone is not enough. The true impact will be felt in how these reforms are applied on the ground. As these changes unfold, we will continue to monitor input from victims and practitioners and feed this back to policymakers to ensure the victim’s voice remains at the centre of decision making.


Criminal Behaviour Order

Anti-social behaviour in 2026: What can we expect this year?

Introduction

2025 saw the introduction of multiple pieces of legislation into Parliament. Whilst it is unclear about whether these laws will be passed during 2026, we feel it important to keep you updated on the progression of these bills and what their introduction could mean for you. We also want to empower victims to report anti-social behaviour (ASB) and exercise their rights when their reports are mishandled by local agencies.

Crime and Policing Bill

If the Crime and Policing Bill makes its way through all the stages of the parliamentary process this year, we could see its roll out of new and extended powers. This could include a trialling period for Respect Orders, which may take place in hotspot areas across the country.

What does this mean for victims?

When this law is introduced, victims can expect that persistent perpetrators of ASB will be served a Respect Order. You can find more on Respect Orders and what they are here.

Likewise, the introduction of the Crime and Policing Bill could see greater involvement of housing providers in tackling ASB given that this bill will provide them with greater powers e.g. ability to seek housing-related injunctions, extended closure powers. If housing providers embrace these new powers, more victims may view their housing providers as viable avenues for support, improving trust.

Victim and Courts Bill

This bill was introduced to Parliament in May 2025.

Once passed, this bill will strengthen the Victims’ Commissioner’s powers. The Victims Commissioner will continue to act as a formal independent body but will be able to investigate and scrutinise individual cases, challenge failures by local agencies, and exert pressure for better responses.

Sentencing Bill

For many ASB victims, the Sentencing Bill might feel distant or irrelevant, especially when they struggle to get agencies to take their reports seriously in the first place – long before a case ever reaches court or sentencing. Nonetheless, for those cases that do reach court proceedings, this Bill is a significant development in tackling ASB and could have a big impact.

The Sentencing Bill will mean:

  • Short sentences (under 12 months) would no longer automatically result in time in prison; instead, the offender could be sentenced to community-based punishments (e.g. unpaid work, curfews etc).
  • Courts may suspend sentences up to 3 years depending on circumstances.
  • Courts will have more flexibility to impose non-custodial restrictions e.g. injunctions.

What does this mean for victims?

Importantly, this Bill makes victim protection a statutory focus, explicitly advising to consider victim impact. This Bill should also provide courts with a broader ‘toolbox’ – meaning sanctions could be tailored to the offence and risk, better protecting victims and communities.

However, from our own conversations with victims, we understand and appreciate that some victims may initially feel that the perpetrator has ‘gotten away with it’ if they avoid a custodial sentence. We hope that community-based sanctions and monitoring will prevent reoffending and give victims a sense of stability and peace.

Updates to local processes for the ASB Case Review

Since the updates to the statutory guidance on ASB Case Reviews in 2025, we would hope to see local agencies renewing their local ASB Case Review processes in line with this guidance.

What can victims do?

One of the best ways to ensure ASB is addressed effectively is to ensure that you are keeping a consistent and detailed log of incidents and evidence which can help agencies and courts to decide on appropriate action to take.

You can find some tips for evidence collection here.

Whether you have/are a victim of anti-social behaviour or not, you can also stay aware of local community safety meetings which are a great opportunity to have your voice heard by local agencies regarding your concerns.

Conclusion

We remain optimistic about policy developments expected throughout 2026. We will continue to monitor their impact closely and listen to the experiences of both victims and practitioners, using this insight to shape and inform our future work.


Christmas tree decorated by lights

Understanding anti-social behaviour during the Christmas season

Introduction

As is the case every year, Christmas is fast approaching. Whilst many of us look forward to the celebrations and time with loved ones, it’s important to remember that not everyone feels this sense of excitement. For some people in our communities, Christmas brings increased worry due to the potential risk of anti-social behaviour (ASB).

In this blog, we will explore the types of ASB which may be more commonly seen at this time of year and explore the reasons behind these seasonal patterns. We’ll also share practical steps that victims and communities can take to stay safe during the holidays.

What types of ASB might increase at Christmas time?

Christmas time may bring about the following anti-social behaviour:

  • Alcohol-related public disorder
  • Noise nuisance e.g. from neighbour parties
  • Retail related ASB e.g. abuse towards shopworkers
  • Transport related ASB e.g. rowdy behaviour, vandalism, harassment of passengers
  • ASB perpetrated by youths on Christmas break e.g. loitering and intimidation (even if unintentional)

Why are these behaviours seen at Christmas?

There are multiple reasons why we might see these types of behaviours at Christmas:

  1. More people are out in public places – you only need to look to events such as Christmas Markets taking place across the country to see how the festive period draws people into public places in droves. This increase in traffic grants more opportunities for friction to occur, especially when alcohol is involved, which brings us to our next point…

2. Higher alcohol consumptionDrinkaware found that 64% of UK drinkers intended to drink more over Christmas in 2024 than they usually did throughout the year. Research shows that alcohol consumption is linked to increased risk of anti-social behaviour perpetration. Naturally, the festive period may therefore hold risk of ASB taking place due to increased alcohol consumption.

3. Social/mental health stressors – The Christmas period can bring increased stress, from financial strain to relationship difficulties. Coupled with the reduced hours/closure of some support services over this period, tensions may rise. This could lead to increased risk of domestic-related anti-social behaviour like shouting and arguing.

What are local agencies doing to prevent ASB and protect communities?

Over the years we have seen local agencies like police forces design specific Christmas ASB/Crime prevention plans to protect communities during this period.

For example, this year, Greater Manchester Police (GMP) have launched Operation North Star which is in line with the government’s ‘Winter of Action’ plan, which is similar to their recent Safer Streets Initiative.

GMP stated:

“We’re backing our frontline officers and partner agencies to be visible and proactive – preventing anti-social behaviour and crime and making our neighbourhoods places where people feel confident walking home, enjoying time with family and friends, and shopping locally.”

What is the ‘Winter of Action’ plan?

Following the Safer Streets Summer Initiative, the government has developed a similar winter plan in hopes of “keeping the momentum going and to tackle the unique challenges of the festive season”.

This will take place between 1st December 2025 and 31st January 2026.

The key themes at the centre of this initiative include:

  • Retail crime
  • Street crime and anti-social behaviour
  • Night-time economy safety and violence against women and girls

What can we do to keep ourselves safe this Christmas?

We understand that those most vulnerable in our communities may be concerned by the risk of ASB at Christmas time. We have compiled a list of ways to keep yourself safe this Christmas, so that everyone can enjoy the festive season:

  • Stay aware in busy public places – Simply being aware of your surroundings whilst in crowded areas can help you to avoid potential ASB.
  • Plan safe travel routes – make sure to stick to well-lit areas and travel with others if possible. This will reduce your exposure to ASB hotspots which are likely to be poorly lit streets or late-night transport.
  • Manage alcohol consumption – as we’ve discussed, alcohol can fuel a lot of Christmas time ASB. By managing your own limits, drinking water between alcoholic drinks and looking out for friends can reduce the risk of getting caught up in disorderly situations.
  • Report ASB ASAP so local agencies can respond before behaviour escalates – If you see or experience ASB, make sure to:
    • Call 101 for non-emergencies
    • Dial 999 if you feel threatened or in danger
    • Report to local agencies like your housing provider and council
  • Be considerate of others – even small gestures can help to prevent tensions from growing into ASB:
    • Keep music at a reasonable level
    • Let neighbours know if you are hosting a party or friends
    • Manage parking considerably

Visit CrimeStoppers’ website for more useful tips for staying safe when out at Christmas.

Conclusion

Everybody deserves to enjoy the Christmas season. While some level of anti-social behaviour is inevitable, taking responsibility for our own actions and supporting one another as a community can help prevent issues from escalating. By working together, we can ensure the holidays remain safe and enjoyable for all.


Public Spaces Protection Order

Police and Crime Commissioners to be scrapped: What will this mean for ASB?

The government have announced today that they will be scrapping Police and Crime Commissioners (PCC’s) with their roles being absorbed by existing mayors and council leaders by the end of 2028.

The government have said that this will save taxpayers at least £100 million and help to fund more frontline officers to tackle crime and anti-social behaviour.

The PCC’s role was implemented in 2012 and are responsible for setting annual budgets, appointing chief constables, creating policing plans, and holding police forces accountable for adhering to this plan. However, the Home Office state that public awareness and engagement with PCC’s has been very low.

Therefore, they have decided to pass on the PCC’s duties to local mayors or council leaders, which will take place at the end of the commissioners’ terms in 2028, so that measures to cut crime and anti-social behaviour are considered as part of wider public service like education and healthcare.

Home Secretary, Shabana Mahmood states:

“The introduction of Police and Crime Commissioners by the last government was a failed experiment.

I will introduce new reforms so police are accountable to their local mayoralties or local councils. The savings will fund more neighbourhood police on the beat across the country, fighting crime and protecting our communities.

I would like to recognise the efforts of all current and former Police and Crime Commissioners and thank them. These individuals served their communities and will continue to do so until they have completed their current terms.”

Emily Spurrell, Chair of the Association of Police and Crime Commissioners (APCC), said:

“On behalf of our communities we are deeply disappointed by this decision and the lack of engagement with us.

For more than a decade, directly elected Police and Crime Commissioners have transformed policing accountability and delivered essential support services for victims of crime. Having a single, visible local leader – answerable to the public – has improved scrutiny and transparency, ensuring policing delivers on the issues that matter most to local communities.

Whatever follows in our place must be rooted in local and national accountability, clear and identifiable leadership and connected to local communities. The public deserve nothing less.”

Read Emily’s full statement here

So, what will this mean for anti-social behaviour?

As with any major structural change, it is difficult to predict the long-term impact at this stage. At ASB Help, we will continue to monitor developments closely, reviewing information and feedback from both victims and practitioners as it becomes available, to understand how this change may affect those experiencing anti-social behaviour.

We have valued our long-standing relationship with the Association of Police and Crime Commissioners (APCC) and hope that those leaving their commissioner roles will continue to champion the rights and voices of ASB victims in their future work.

Since this transition is not expected to take place until 2028, we will share further updates and guidance nearer the time to help victims and practitioners understand what to expect and how to prepare.


Neighbourhood Disputes

Stacy's story: A real victim experience

Introduction

We recently spoke with a victim, Stacy (name changed for privacy), about their experience of anti-social behaviour (ASB) and the difficulties they faced when seeking help from local agencies.

Their story offers valuable insight into the real impact of ASB and highlights where agency responses can be strengthened to better support victims.

Please note: This account includes discussion around sensitive subjects like suicidal ideation, which may be distressing to some individuals.

Overview of Stacy’s case

Stacy and her family have been experiencing anti-social behaviour from her neighbour for over four years. Over time, this has escalated, and behaviours have included:

  • Knocking Stacy’s bins over and stapling messages to their fence.
  • Blocking Stacy’s driveway for hours.
  • Harassing Stacy’s daughter by circling her car with a friend whilst she was inside of it so that she could not leave to go into her house.
  • Intimidation and antagonistic behaviour e.g. recording the family, including their daughter, coming home from school/work every day for three weeks from his van whilst pointing and laughing.
  • Making offensive hand gestures towards Stacy’s house whenever they go past.
  • Making false allegations to Stacy’s husband and son’s work.
  • Vehicle repairs e.g. full vehicle strip downs, excessive noise, sparks from tools causing damage to Stacy’s car.
  • Boasting to another neighbour about getting Stacy’s husband ‘done’.
  • Racial abuse towards Stacy’s husband including saying he had “killed people in Afghanistan like him”.

If you’re struggling with anti-social behaviour, find advice on different types of ASB on our Victim’s Hub.

What happened when they reported this to agencies?

Stacy’s first port of call was to report these incidents to her housing association via email. However, as Stacy was working for the housing association at the time, the housing team leader approached her in work and said that they could not accept her report as it was a ‘conflict of interest’. Stacy felt like her work was competing with her rights as a tenant:

“Just because I work for you, doesn’t mean that deflects my rights as a tenant.”

Nonetheless, Stacy followed local processes:

“They asked me to get as much evidence as you can. We’ve provided everything they’ve asked for. We’ve followed the housing policies and procedures.”

At this point, Stacy was grateful that these agencies were “on board”. However, when Stacy felt that little to no action was taken, she began to feel let down:

“It’s almost like they’ve encouraged us to get such evidence because of the promises they’ve made saying they will get to the bottom of it. They will sort this out. If they have to, they’ll get an injunction.”

Stacy would also try and pursue an ASB Case Review, but this application was declined.

Stacy then felt trapped in limbo as she states:

“The housing waits for the police to take action, and the police wait for the housing.”

Stacy points out that regardless of whether police take action, the housing association have a duty to address tenancy breaches.

After repeated incidents of ASB and little effective action from agencies, tensions continued to rise. One day, when their daughter came home upset after being filmed by the neighbour, Stacy’s husband confronted him, telling him to stop recording his wife and daughter and calling him a “f*cking twat.” The neighbour, who was already filming, used this footage to make a report to the police against Stacy’s husband.

Police would serve Stacy’s husband a section 5 and tenancy warning:

“It’s really sad because they didn’t take into account the three weeks of me emailing the police and housing begging for help.”

It would be the Out of Court Officer that would encourage them to make a complaint to the police force professional standards department.

Stacy would go on to do just this, as well as complaining to the Housing Ombudsman given the way both agencies were handling her case.

The Housing Ombudsman would uphold her complaint and find failings on the part of the housing association when dealing with Stacy’s reports of ASB and complaint handling.

Stacy’s housing association would then admit to her that they had not been recording all of her reports/emails on their system for the last 12 months.

Stacy said:

“That lack of action just further emboldened the neighbour to continue his behaviour.”

Stacy would continue to wait for action to be taken, with her housing association asking for 28 days to implement actions. Stacy would wait 56 days and states she began to give up hope.

“During that whole process, there’s still all these incidents happening.”

Meanwhile, Stacy states she was open to receiving a mutual Community Protection Warning (CPW):

“The fair thing for the housing or police to do would be to serve us both a Community Protection Warning.”

“Not only is it challenging and putting up with the behaviour of the neighbour, it’s challenging each agency to enforce their own policies and procedures. I shouldn’t, as a tenant, be having to tell them how to do their job.”

The impact

The impact of these situations sadly left Stacy feeling suicidal.

“I’m obviously here to tell the story, but it wasn’t just as a result of his behaviour and what we were subject to. This onus was also on the housing and the police for failing to recognise the harassment, the alarm, the antagonizing distress that we were going through.”

“It affected my relationship with my husband, with my daughter. There would be occasions where I couldn’t stay here and had to go and stay at my mums.”

“It’s a topic that people think, unless you’ve got the evidence, we can’t do anything. But actually, sometimes you just need to look at the repeat pattern of people’s behaviour and the impact it has on people’s lives.”

Thankfully, Stacy reached out to her GP and was referred to therapy, which she says has helped.

“We still have a long way to go, but I’m sure that if I continue to challenge, that we will see justice.”

If you are being impacted by anti-social behaviour, please make sure to reach out to services for emotional support.

Conclusion

Stacy’s case is an example of not only the impact that ASB can have, but also the impact that agencies can have on victims when they do not act, or do not provide early intervention.


Quarterly Newsletter - October 2025

Our quarterly newsletter is here!

This quarter’s newsletter covers what we have been doing over the past couple of months.

In this newsletter we discuss: ASB Help updates, government updates, victim and practitioner testimonials.

Thank you for everyone who continues to support our work here at ASB Help!

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Street at night

Longer nights and anti-social behaviour

Introduction

Every year after the summer solstice in June, the nights start to get longer and the days shorter.

This natural and ancient cycle brings some beautiful sights, but it also has its downsides – many people feel more afraid of crime and anti-social behaviour during the darker months.

Nighttime and ASB

In some parts of the country, local councils have recently decided to turn off streetlights in towns and villages after 11pm to save electricity.

Local residents have raised complaints to their councils about this, citing the absence of light as creating an atmosphere where criminal activity is more likely to occur and correspondingly, residents feel more likely to become victims of these crimes or anti-social incidents.

It’s true that most violent incidents linked to the nighttime economy happen on weekends, especially between 10pm and 6am.

These hours, often called “nighttime economy hours,” can involve large crowds in areas with bars, pubs, and nightclubs, where alcohol and sometimes drugs play a role.

Take a look at the Local Government Ombudsman’s report on ‘Approaches to managing the nighttime economy’ for more info.

The lack of lighting not only makes the area feel more intimidating but also creates opportunities for offenders to hide and target unsuspecting victims. Situations like this highlight the vital need for well-planned and effective lighting in urban areas, especially where pubs, clubs, and a busy nighttime economy are central features.

This also shows the importance of collaboration between the planning sectors within local authorities, law enforcement and investigation from the police and local business improvement groups ensuring trade and commerce provide as safe a platform for their customers as possible.

The impact

There are very similar ways in which victims of anti-social behaviour and crime can feel the impact of reduced visibility/lighting during late hours.

Perpetrators can also be affected by this but of course in a different way.

When lighting is poor, victims feel more vulnerable because they cannot easily identify who might be responsible for the ASB, and investigators such as the police or local authorities may also struggle to gather clear CCTV evidence. At the same time, perpetrators feel more confident and comfortable taking advantage of these conditions.

However, there are now numerous excellent CCTV units for commercial and private use that can provide high quality imagery for just such occasions, throughout a 24-hour period. This measure together with adequate security or street lighting can provide a deterrent and therefore a source of comfort for the victim.

Rural vs suburban

It is often perceived that people who live in more rural areas feel more at ease from incidents of crime and ASB. However, in a think tank event at Lincoln in 2022 various delegates actually flipped this interpretation and cited that despite large gatherings of people and numerous drinking establishments being less common if not non-existent in villages, the very thought of an incident occurring was easily as stressful and in fact, to some (particularly those with vulnerabilities) was actually even more concerning.

The reason for this was mainly to do with geography, and the fact that any emergency response would in all probability take more time to reach the victim or to potentially apprehend the offender in adequate time. This research was revealed during the knife crime initiative called Think Sharp in Lincolnshire.

Transversely, the higher number of incidents per capita in towns and cities made this a source for concern for residents in this demographic. Both sets of people felt that the impact of it occurring at nighttime further exacerbated the impact and fear.

Conclusion

So, we can see that with adequate design and collaborative considered planning, the impact of nighttime reduced visibility can be mitigated to some degree and can aid detection as well as reducing potentially harmful incidents to help restore/maintain public trust and confidence.


Government updates statutory guidance for ASB powers

Introduction

The government has updated their website to reflect changes to the statutory guidance on anti-social behaviour powers for frontline professionals.

These changes have been made following the recommendations of the Victims’ Commissioner’s 2024 report: Still living a nightmare: Understanding the experiences of victims of anti-social behaviour.

These updates were announced back in January 2025 and have now been implemented. These changes largely relate to the ASB Case Review process.

Below, we will cover the major changes in this update.

Single point of contact

The Home Office have made it clear in the updated guidance that a Single Point of Contact (SPoC) should be assigned to victims. The SPoC should keep the victim informed, which will ensure victims feel supported throughout the ASB Case Review process.

“Relevant bodies should keep the victim updated throughout the Case Review process and should ensure that the victim has a single point of contact to liaise with throughout the ASB Case Review process to keep them updated, including notifying them when and why a case is going to be closed.”

Promotion and accessibility of the ASB Case Review procedure

Given that it has been found that only 80% of victims know what the ASB Case Review is, we are grateful to see more guidance on the promotion of this tool.

The Home Office have advised that:

“Agencies must make every effort to clearly explain the ASB Case Review process to all victims who make a second report of ASB in a six month period regardless of if they meet the threshold criteria. For example, this could include signposting information to the victim in order for them to be aware of the Case Review mechanism.”

Thankfully, the Home Office have also introduced guidance around making the ASB Case Review sufficiently accessible to victims:

“It is important that the Case Review is accessible and that victims have various methods to apply for one. For example, where the victim might not have access to the internet or a smartphone, they may prefer to make an application over the phone or may need assistance with making the application.”

Independent chair

In our previous FOI, we found that only 36% of areas invited an external organisation to chair the ASB Case Review.

So, we are glad to see that the government has expanded their guidance on the implementation of independent chairs in the ASB Case Review process:

“Case review meetings should be chaired by an appropriately trained independent person who has sufficient knowledge of ASB procedures and legislation… The independent chair would also provide a fresh perspective on the case, the action already been taken and potential further action. This may for example be someone from within the Community Safety Partnership who has not had previous involvement in the case or someone from a neighbouring council.”

However, it’s important to note, from our conversations with victims, we know that some victims perceive a bias when ASB Case Reviews are chaired by individuals within the team. Regardless of whether the appointed chair has had prior involvement, some victims may perceive a bias as the chair is still a ‘colleague’ of the parties involved.

Victim inclusion and support

The ASB Case Review was designed to give victims a voice. So, we are really glad to see that there is an increased focus on victim inclusion and keeping the victim at the heart of the process.

For example, the new guidance states:

“The relevant body should allow the victim to choose their level of involvement and always invite the victim to attend a section of the case review meeting (in person or virtually) to help members of the panel understand the level of harm and impact the behaviour has had on them… The victim should also be given the opportunity to submit a written impact statement detailing the impact of the anti-social behaviour on them.”

This guidance is more thorough than previous guidance.

Also, regarding the creation of an action plan, the new guidance states:

“The relevant bodies should consult with the victim on the action plan but be clear on expectations before it is formalised so that they can understand the proposed actions and can share their own perspectives on the proposed plan’s effectiveness in addressing their concerns.”

We are pleased to see the addition of this guidance, which considers the victims voice throughout the process, not just during one section of it.

It’s also important to note that the updated guidance has referred to the support anti-social behaviour victims are entitled to under the Victim’s Code:

“In accordance with the Victims’ Code (2023), a person is entitled to support if they have suffered harm as a result of criminal conduct, regardless of whether the incident is formally recorded as a criminal offence or whether charges are pursued. This ensures that victims can access support services even if the behaviour is initially treated as ASB rather than an offence. If the incident has been reported to the police, the victim must be referred to local victim support services. Where it has not been reported, victims should still be made aware of how to access such services independently.”

Anti-social behaviour can be chronic and increasingly detrimental to a victim’s mental and physical health. So, this new guidance could provide some victims with a lifeline.

Conclusion

The updated ASB Case Review statutory guidance marks an important step forward in strengthening the victim’s voice. For too long, many victims have felt overlooked or unsupported when trying to get help with persistent anti-social behaviour. These changes show that progress is being made – thanks to the dedication of victims who have spoken out, and the continued efforts of organisations in the sector who are ensuring those voices are heard.

We know there is still more work to do, for example, we would like to see a clearer appeals process outlined in guidance. Nevertheless, this update is a positive sign that change is possible when victims are placed at the heart of the process. We will continue to champion their experiences, hold agencies to account, and push for a system that truly delivers justice for everyone affected by anti-social behaviour.


Mental Health Support

Supporting the most at risk: Vulnerability and anti-social behaviour

Introduction

Vulnerability is one of the most significant risk factors in both anti-social behaviour (ASB) and crime.

In truly understanding those in our community that have vulnerabilities, how and why they experience anti-social behaviour and how much it adversely impacts on them, we can start to address the level of risk. When we understand this, we can better manage the risks they face—risks that can affect not only the individual, but the wider community and the professionals responding to these issues.

Incidents involving vulnerable people often include both ASB and criminal behaviour. These cases are usually complex and drawn out, with ASB often being the starting point and escalating over time into more serious crimes. This pattern is not often recognised and so each thematic/incident, is dealt with in isolation. As we have seen repeatedly over the decades, failure to recognise this leads to a perfect storm for incidents where serious harm, suicide or murder can tragically follow.

Over the years, cuts to public services have made it much harder to protect vulnerable people and respond effectively. This reduction in resources has made delivering this vital part of community safety far more difficult than it should be.

What is vulnerability?

The official definition is “the quality or state of being exposed to the possibility of being attacked or harmed, either physically or emotionally.”

In our community, we often think we can pigeonhole the vulnerabilities into categories such as the following:

    • The elderly
    • Those with debilitating illness or physical / mental health conditions
    • Ethnicity
    • Religion
    • Unemployment
    • Those who are isolated geographically or otherwise/ live on their own
    • Those with young dependents
    • Financial insecurity
    • Sexual orientation
    • Low educational attainment
    • Those with addictions to drugs, alcohol and so on
    • Victims of domestic violence
    • Those whose first language is not English
    • Those who have suffered adverse child experiences (ACE)

There are many more of course.

The truth is that anyone can develop vulnerability. Often, we can become vulnerable when we experience trauma, so in the case of ASB victims, this can occur at any time as we all have different capabilities to help us cope with harm. Generally speaking, the more we experience a traumatic event, the more likely we are to develop or harbour vulnerable attributes.

People often have more than one type of vulnerability, which can make everyday life challenging—even before they face issues like crime or anti-social behaviour.

In reality, not only are they more likely to be targeted by an offender, but they are also more likely to suffer a greater impact because of their vulnerabilities. It is also a very valid point that both offender and victim may have at least one of these factors as part of their profile.

Someone without these vulnerabilities is likely to be much less affected, both in how long the impact lasts and how serious it is.

This so-called impact ripple expands outwards from the victim, perpetrator and families to the wider community and also impacts on those engaged in dealing with the cases as they occur.

The impact of detrimental experience

As mentioned above, when someone is a victim of either crime or ASB, they can experience trauma. This can go on to cause problems; emotionally, mentally and physically.

It of course follows that those with pre-existing vulnerabilities, can suffer a greater serious, lasting effects from anti-social behaviour. This grossly affects their everyday lives and makes them progressively more likely to be targeted (perpetrators targeting the vulnerable sometimes ‘enjoy’ the repeated targeting of a particular person who may react adversely towards the offender as they may not be able to simply ignore or ‘brush off’ the incidents, which can become more frequent or severe over time).

Dr. Eric Berne wrote of the bent penny effect which is rather appropriate as a comparison in these cases to demonstrate the impact of ongoing persistent targeting of vulnerable people.

In ordinary circumstances, those without pre-existing vulnerabilities, if they are targeted with ASB are much more likely to simply deal with the (hypothetically) daily incidents as a matter of fact, and report them to the police, council and so on, then carry on with their daily lives.

The impact on them, in this case is comparatively lower.

Using the analogy of each incident generating a penny, this person would simply place each penny on top of another, and life would seem to carry on as normal.

However, using the same approach, the vulnerable person cannot deal with the incident in the same way and instead of generating a flat penny, the subsequent incidents to them are represented by a bent penny, since they are more difficult to process.

This also means that as the incidents follow, the stack of pennies becomes increasingly unwieldy and soon collapses with obvious consequences for the victim.

Other impacts

It’s understandable that some vulnerable victims choose not to report what’s happened to them. This can be because they fear retaliation or feel embarrassed, but it can also be due to communication difficulties or worry that they won’t be taken seriously like other victims.

This means that the vulnerable person may choose to suffer in silence rather than draw attention to themselves. Of course, this can and often does make the situation worse as the perpetrator will feel they have free rein to persist in targeting the person and often this will also become increasingly severe in its nature.

Coupled with organisational dilemmas such as a lack of cohesive working relationships with partners, communication issues and lack of resources, it is clear to see that if left unchecked, the situation could spin out of control.

Potential remedies

If our collective focus is truly on reducing or removing threat, risk and harm to our community, then the budgetary priority should be on protecting those that need help the most.

Failure to do this can lead to the most terrible of circumstances and from an organisational point of view, this also presents a clear and present reputational danger, reducing public trust and confidence in an organisation’s ability to do the job.

It is primarily for this reason, coupled with moral duty, that we need to focus on those who need us most.

To design a system for better awareness of our communities most vulnerable people, we first have to become aware of them.

A positive step to increasing awareness would be through engagement of the key groups we feel are most likely to be targeted. This can be through:

    • More opportunities to speak with community police and Community Support Officers e.g. Cuppa with a Coppa events.
    • Engaging in forums, with key partnerships (NHS etc), in community groups. Linking in with community hubs which actively seek out those hard-to-reach groups could be useful.
    • Placing more emphasis and training for support agency workers (including those who have any kind of interaction with vulnerable people) on safeguarding and providing support or signposting to appropriate services.

What we should seek to do is close the gaps that often lead to a vulnerable person being targeted and to ensure the support needed is there with a heightened priority so that the service provided by any agency is of an enhanced harm centred approach.

Learning from the past

In my nearly 40 years of working with community challenges, whenever something has gone badly wrong and people have been harmed, an internal or public enquiry usually follows. In each and every case, the organisation involved promises to learn from the mistakes that led to the incident and assures both the enquiry team and the public that things will change to keep people safer.

However, it is abundantly clear that despite these assurances, the problems, the harm, the murders, still keep occurring and so the two questions that need asking if we are to truly break the cycle are:

Why does this keep happening?

And

What can we do as a society, as organisations, as individuals to stop it and to truly provide for a safer community for everyone?

Risk management in ASB cases

Reducing the risk = reducing the harm.

How do we incorporate risk factors in ASB case management?

To some extent, this is discussed above but the simplest and potentially most effective way of doing this is to invest in networking with our most vulnerable people, getting to know them before they encounter such issues where they are targeted. Noting their risk factors and incorporating them into the tactical policing/community safety plan.

We need stronger connections with community partners and open, ongoing communication to ensure a joined-up, focused approach. This helps improve the care and support given to those most in need—people who are more likely to use services and be at risk of becoming victims.

By doing this, we are being pro-active in our planning, we are not merely reacting to the victim’s predicament when they have already been targeted. We are attempting to be ahead of the game. This could form a geographical outlay, a map of, for example, estates and individuals who are elderly and so on.

This improved approach shifts the focus from targeting offenders to identifying areas or individuals who are more likely to become victims—ideally before anything happens. It’s a proactive way of solving problems, similar to hotspot policing.

This approach should also be used for offenders who may have vulnerabilities too. By listening to their issues, understanding how it affects them, and connecting them to the right support, we can help prevent them from causing serious harm to those who are less able to cope.

Other positive outcomes from this approach could include:

    • Reduced CSP involvement and officer time.
    • An increase in public confidence and trust.
    • An increase in community cohesion where so often a lack of this is a causal factor of issues arising in the first place.


Address

ASB Help
3-4 Hankey Place
London, SE1 4BB

Get Involved

ASB Help will always endeavour to work collaboratively with practitioners and partner agencies across England and Wales to promote and attain the best possible outcome for the victim.  It is our hope that our expertise and experience will be used as an asset by practitioners in all cases that we consult on, however it must be noted that we do NOT have jurisdiction over local agencies and cannot compel partners to undertake specific action.

We will continue to offer objective advice to victims and practitioners alike and hope that in doing so we can promote best practice in ASB case management as well as raising awareness of victims rights.

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