ASB Help is a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour.
Baroness Newlove, Victims' Commissioner, gave the following endorsement on 18 December 2013:
"Anti-social behaviour has a devastating impact on lives and communities. No one should have to suffer its consequences in silence, but unfortunately there are still so many people who are doing just that. In my work, I am contacted by so many people who simply don't know where to begin in getting the help and support they need to address their suffering - so I am delighted that ASB Help has launched this service to help equip victims in the fight against anti-social behaviour."
This website is dedicated to the memory of Fiona Pilkington from Leicester who in 2007 killed herself and her 18 year old disabled daughter Francecca after Leicester police failed to investigate her 33 complaints to them about harassment.
The jury at the inquest into her death 2 years later ruled that Fiona and her family had been failed by the local councils in the area, as well as the police, and that those failings had contributed to her death.
Fiona Pilkington's experience is not an isolated case and given the number of suspected cases of unreported crime and anti-social behaviour, there could be many vulnerable people whose lives are being blighted by persistent anti-social behaviour and who do not know where to turn, are too scared to formally report it, or suspect reporting it will not make any difference or could even make things worse.
ASB Help aims to provide information and advice to interested parties and members of the public involved with and suffering from anti-social behaviour. Following such high-profile cases of vulnerable victims who did not receive any help from the authorities, we believe there is a clear need for coordinated information and advice that is readily accessible to those who need it.
We plan to do this primarily through our informative website particularly focusing on equipping victims of anti-social behaviour with the necessary tools to effectively report it.
We also plan to build up a database of information from visitors to the website on how effective they have found their local authorities and police to be in responding to reports of ASB, populated by our online survey.
We have a particular interest in the Community Trigger (also known as the ASB Case Review) introduced in the Anti-Social Behaviour, Crime and Policing Act 2014 to empower victims who feel they are being ignored by local agencies. In this area we hope that we can assist victims in accessing their local Community Trigger and as we gain more knowledge and experience in this area, undertake political lobbying to ensure it is fit for purpose.
ASB Help was registered as a charity in 2013 and is funded wholly and exclusively by a private sponsor. We are completely independent of all governmental authorities but run on a shoestring budget.
As we grow and understand more about the needs, we seek to tailor our response accordingly. As such, we welcome any feedback to ensure our website is up-to-date and appropriate in all areas of anti-social behaviour.
The CEO of ASB Help is Jenny Herrera, a chartered accountant who specialised in auditing public sector bodies when training at PricewaterhouseCoopers so has seen some of the inside workings of local government, housing associations, and NHS bodies. Following completion of her training, she has worked in the charity sector, both overseas and more recently as the Executive Director of Acts 435, a cost-effective online giving charity which works through local churches and charities to provide financial help for individuals in need in the UK.