Community Trigger

What is Community Trigger?

You may feel like you have nowhere to turn for help.  You may have reported the anti-social behaviour but no-one seems to be doing anything and no-one is listening but the anti-social behaviour is continuing.  The Community Trigger has been designed for you.

If you (or others with your consent) have reported 3 incidents (or more) within a 6 month period you can activate the Community Trigger (also known as ASB Case Review) through your Local Authority.  This has been designed to give you, the victim, the right to demand that agencies deal with persistent anti-social behaviour.

There will be a multi-agency case review which involves various agencies (eg. local Police, Local Authority, Housing Association, NHS). It should be considered that the administering agency use an independent chair to conduct the panel hearing.  This is different from a single-agency complaints process which looks at faults in the way an agency responded.  The Community Trigger process is more of an attempt to ultimately fix the problem and devise an action plan to resolve the anti-social behaviour.

Consideration must also be given for you, the victim, to attend the first part of the hearing, (to provide a written statement or an advocate on your behalf should you not wish to attend) to explain the harm that the ASB is causing to you and/or your family and to express your wishes as to what you would like to happen as a result of the hearing

A legal tool

Created for you. You can insist your case is reviewed.

Local thresholds

3 incidents in the past 6 months (each reported within 30 days of incident occurring) Your case does not need to be closed.

Make your local authorities act

Find out how to activate your local trigger.

Community Trigger Directory

Each Local Authority must specify the point of contact for activating the Community Trigger and ensure that applications made to that point of contact are passed on to all the relevant bodies in the local government area. We have a list of Community Triggers and the website link with the details on how to activate it for each local area here.

If your local area is not listed, it should still have an active Community Trigger (if in England and Wales) so just call your local Council or the police on 101 and ask for the details remembering that in some areas it is called the ASB Case Review.

Please note: since each threshold for the Community Trigger is set locally, you may want to check your local area’s decision on this in case the threshold is even lower than reporting it 3 times in 6 months.  

Problems with the Community Trigger

In September 2016 we published a report into the Community Trigger entitled Community Trigger: Empowerment or Bureaucratic Exercise? looking at some of the ways we believe it needs to be improved.

If you have activated the Community Trigger and you are dissatisfied with the process, you are not alone.  Do let us know your experiences in the form found on our ‘contact us’ page.  We would also recommend you contact the Victims’ Commissioner to let her know about the failings of the Trigger.  Here is a template letter you can use to prepare your response which can then be emailed to or sent in the post.

Victim Commissioner template letter.

If you are an Anti-Social Behaviour Practitioner – we have been asked if we have a best practice example of how to display information about your Community Trigger/ASB Case Review.  See here for a template on how to present and promote your Trigger.  We also have a self-assessment checklist to enable practitioners to effectively review their Community Trigger process.  This can be found in our pledge documents.  Click here The ASB Pledge.  For a good example of the Community Trigger process we like Derby City Council’s flowchart reproduced here: CT process flowchart

How are you coping?