There will be a multi-agency case review which involves various agencies (eg. local Police, Local Authority, Housing Association, NHS). This is different from a single-agency complaints process which looks at faults in the way an agency responded. The Community Trigger process is more of an attempt to ultimately fix the problem and stop the anti-social behaviour.
Each Local Authority must specify the point of contact for activating the Community Trigger and ensure that applications made to that point of contact are passed on to all the relevant bodies in the local government area. We have a list of Community Triggers and the website link with the details on how to activate it for each local area here.
If your local area is not listed, it should still have an active Community Trigger (if in England and Wales) so just call your local Council or the police on 101 and ask for the details remembering that in some areas it is called the ASB Case Review.
Please note: since each threshold for the Community Trigger is set locally, you may want to check your local area’s decision on this in case the threshold is even lower than reporting it 3 times in 6 months. For example, in Brighton and Hove, the trigger can be activated if just one incident has been reported and no action has been taken after a week
In September 2016 we published a report into the Community Trigger entitled Community Trigger: Empowerment or Bureaucratic Exercise? looking at some of the ways we believe it needs to be improved.
For a printer-friendly version of this information see here: Community Trigger