What Is It?
If you (or others) have reported an incident 3 or more times within a 6 month period and not received a satisfactory response, you can activate the Community Trigger (also known as ASB Case Review) through your Local Authority. This has been designed to give you, the victim, the right to demand that agencies deal with persistent anti-social behaviour.
There will be a multi-agency case review which involves various agencies (eg. local Police, Local Authority, Housing Association, NHS). This is different from a single-agency complaints process which looks at faults in the way an agency responded. The Community Trigger process is more of an attempt to ultimately fix the problem and stop the anti-social behaviour.
Community Trigger Directory
Each Local Authority must specify the point of contact for activating the Community Trigger and ensure that applications made to that point of contact are passed on to all the relevant bodies in the local government area. We have a list of Community Triggers and the website link with the details on how to activate it for each local area here.
If your local area is not listed, it should still have an active Community Trigger (if in England and Wales) so just call your local Council or the police on 101 and ask for the details remembering that in some areas it is called the ASB Case Review.
Please note: since each threshold for the Community Trigger is set locally, you may want to check your local area’s decision on this in case the threshold is even lower than reporting it 3 times in 6 months. For example, in Brighton and Hove, the trigger can be activated if just one incident has been reported and no action has been taken after a week
Problems with the Community Trigger
In September 2016 we published a report into the Community Trigger entitled Community Trigger: Empowerment or Bureaucratic Exercise? looking at some of the ways we believe it needs to be improved.
If you have activated the Community Trigger and you are dissatisfied with the process, you are not alone. Do let us know your experiences in the form found on our 'contact us' page. We would also recommend you contact the Victims' Commissioner to let her know about the failings of the Trigger. Here is a template letter you can use to prepare your response which can then be emailed to email@example.com or sent in the post.
For a printer-friendly version of this information see here: Community Trigger