If you (or others) have reported an incident 3 or more times within a 6 month period and not received a satisfactory response, you can activate the Community Trigger (also known as ASB Case Review) through your Local Authority. This has been designed to give you, the victim, the right to demand that agencies deal with persistent anti-social behaviour.
There will be a multi-agency case review which involves various agencies (eg. local Police, Local Authority, Housing Association, NHS). This is different from a single-agency complaints process which looks at faults in the way an agency responded. The Community Trigger process is more of an attempt to ultimately fix the problem and stop the anti-social behaviour.
Each Local Authority must specify the point of contact for activating the Community Trigger and ensure that applications made to that point of contact are passed on to all the relevant bodies in the local government area. We have a list of Community Triggers and the website link with the details on how to activate it for each local area here.
If your local area is not listed, it should still have an active Community Trigger (if in England and Wales) so just call your local Council or the police on 101 and ask for the details remembering that in some areas it is called the ASB Case Review.
Please note: since each threshold for the Community Trigger is set locally, you may want to check your local area’s decision on this in case the threshold is even lower than reporting it 3 times in 6 months. For example, in Brighton and Hove, the trigger can be activated if an incident has been reported and no action has been taken after a week
In September 2016 we published a report into the Community Trigger entitled Community Trigger: Empowerment or Bureaucratic Exercise? looking at some of the ways we believe it needs to be improved.
When you make a complaint you need to include all the details about the incident(s), such as:
Why it happened (do you think it was targeted at you for a reason?)
When and where it happened (date, time and place of each incident)
Whether you tried to do anything yourself about the problem
When and how you reported it
What response you got
If you are unsure about what you have written or what you are going to say on the telephone, ask someone to help you to ensure you include all the relevant details.
Don’t forget to include your contact details and preferred method of contact in your correspondence to ensure you receive a response.
You should receive a response within 2 weeks about what they are going to do about your complaint. If at least two weeks have passed without a response, there are other options you can consider. If there is a good story, you may want to contact a journalist from your local newspaper. (Note: the more people affected and the more obnoxious the anti-social behaviour, the bigger the story!)
Read our safety tips and advice
How to channel frustration
Anger measurement tips