Community Trigger : How to Publicise it on your Website

Practitioners have asked us if we have a best practice example/template of how to publicise the Community Trigger on an agency website.  We have set out below what we consider to be a good all-round way of explaining the Community Trigger and its process, ensuring victims are put first.

However you display the information we want to encourage you to consider CLAP.  Is it Clear, Legal, Accessible and Promoted?

  • Clear meaning that an ordinary member of the public can understand it, acronyms are explained and the information is set out with subtitles and spacing.
  • Legal involves ensuring you have complied with the legislation and not added any additional eligibility criteria such as a case needing to be closed or the threshold to be met. Use of the 5 households test was only used in the Community Trigger pilots and is not in the legislation.
  • Accessible means providing a variety of effective ways for the victim to activate the Trigger. Avoid switchboard numbers since call handlers often do not know what the Community Trigger is, and ensure links to online forms work.
  • Promoted means ensuring it is not hidden away on a website but is clearly linked through from pages about anti-social behavior, and also on the complaints pages. It also means asking other key partners, including your Police and Crime Commissioner/Mayor’s office to display this information on their websites too.

Have you done all this?  Give yourselves a CLAP.

Community Trigger Best Practice Template

Below is a suggested layout and content to explain the Community Trigger, designed for webpages but could also be used on leaflets/posters.  We have also put together a simple self-assessment checklist to review your area’s Community Trigger process and ensure it is fit for purpose: Community Trigger self assessment checklist

 

What is the Community Trigger?

The Community Trigger is designed to give victims of anti-social behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution.

It is also called the ASB Case Review.

 

When can I activate the Community Trigger?

The Community Trigger can be used if you have complained to XXX Council, the police and/or a registered housing provider (social landlord) on 3 or more occasions about separate incidents in the past 6 months.

Each incident of anti-social behaviour must have been reported within one month of it happening.

This is called the threshold.  If the threshold is not met the case review will not occur.

 

How do I activate the Community Trigger?

If you decide to activate the Community Trigger you will need to give the following details:

  • Dates of each time you’ve complained
  • Details of where you complained (name, organisation and/or incident reference number)
  • Information about the anti-social behaviour

Online form: link [form should be submitted online and not need printing]

Telephone: [not switchboard but a number where the call-taker will know what the Community Trigger is]

Email: [dedicated email address or to a named officer]

Post:  XXX

 

What can I expect?

Once you have activated the Community Trigger, agencies must decide whether or not the threshold has been met. The threshold decision will be made by managers from the police, council and XXX [permanent members, for example large registered housing provider].  This decision will be made within 10 working days.

If the threshold is met, a case review will be undertaken by partner agencies. The group will review how the partnership has responded to include sharing of information, reviewing actions already taken, and if necessary, make recommendations on how the problem can be resolved. This review will take place within 21 days of the decision being made.

Each victim has the right to appeal the decisions made by the panel (regarding whether or not the threshold has been met – or with the decision made at the review stage). For XXX council, appeals will be considered by [named job titles and agency they represent].  Appeals will be heard within 15 working days of the appeal being received.

Victims will be represented throughout the process by [an ASB Victims Champion or similar officer focused on the victims’ perspective].  You will be notified at each step of the process what is happening with your application.

 

Help with completing online forms

If you don’t have access to a computer, you can visit a library where you can use a self-service PC to complete your application.  Staff are available to support you if you need it.​​​​​​​ 

If you are unsure whether the Community Trigger is right for you or need any help preparing your application please call [dedicated telephone number] and we would be happy to assist you.

 

Community Trigger Statistics

There is a legal requirement to publish how many Community Triggers we have received.  Our data is as follows for the period X to X [eg. April 2017 to March 2018]:

Number of Community Triggers received:                                   X

Number that did not meet the threshold:                                     X

Number of case reviews held:                                                          X

Number of case reviews with recommendations made:             X