Agencies Ignore Victims of Anti-Social Behaviour at their Peril

Legislation is ignored and victims of anti-social behaviour continue to be held at arm’s length, a new report finds.

Work undertaken by charity ASB Help identifies numerous failing with the Community Trigger, also called the ASB Case Review, introduced as part of the Anti-Social Behaviour, Crime and Policing Act 2014. This power was designed to empower victims, enabling them to insist on a multi-agency case review to get results and stop the behaviour that was having such a devastating attack on their lives.

In practice, however, the process is fraught with problems. The key issues are that:

  • there is no-one taking overall ownership of the Community Trigger or any aspect of anti-social behaviour from a victim perspective;
  • the Community Trigger is inaccessible and unknown meaning that many victims who would be entitled to activate it are unaware of its existence;
  • there is great confusion over how to use the Community Trigger with thresholds used that are contrary to the legislation; and
  • the statutory guidance was quietly updated on Christmas Eve 2017 missing an opportunity to promote the Community Trigger and continues to be ignored.

One victim’s experience shows the impact of repeat, persistent anti-social behaviour and the problem victims continue to have in getting results:
It took me 28 months to finally get rid of my antisocial neighbour just before Christmas. The stress and sleep deprivation he caused wrecked my mental and physical health. It was easier for the authorities to just ignore me than do something about him.

Jennifer Herrera, Chief Executive Officer of ASB Help said: “Paying more attention to victims of anti-social behaviour through effective usage of the Community Trigger will give them the protection and support they deserve. Yet it also has the potential to identify perpetrators and embrace early intervention which could help stem the tide of knife crime and other serious crime. We are appalled at the way victims continue to be fobbed off by agencies and left to suffer in silence with a hugely detrimental effect on their quality of life.

To read the full report:


About ASB Help

ASB Help is a national UK charity seeking to assist victims of anti-social behaviour as to their rights – who they should report the anti-social behaviour to and crucially, what to do if they do not get a satisfactory response. The charity is represented on the Home Office Anti-Social Behaviour Strategic Board. To find out more about ASB help visit:

For media enquiries, contact CEO Jenny Herrera, 07703 453862

Jenny Herrera

1 comment so far

Shaun Brady Posted on1:01 pm - 17th April 2019

I agree, we seemed to be missing a trick here. It difficult enough trying to get the police involved in ASB cases and that’s for a number of reasons, cuts being one of them. However if….legislatively they have to become involved then it can only be a good thing and better for victims. Its also positive in that providers who are not geared up to deal with ASB properly can be steered and directed appropriately. From my personal experience at my current employer we work very well collaboratively with all external agencies but I have worked as a generic practitioner dealing with rent, allocations, tenancy management and ASB. One cannot hope to be victim focused in those circumstances