Agencies Ignore Victims of Anti-Social Behaviour at their Peril

Legislation is ignored and victims of anti-social behaviour continue to be held at arm’s length, a new report finds.

Work undertaken by charity ASB Help identifies numerous failing with the Community Trigger, also called the ASB Case Review, introduced as part of the Anti-Social Behaviour, Crime and Policing Act 2014. This power was designed to empower victims, enabling them to insist on a multi-agency case review to get results and stop the behaviour that was having such a devastating attack on their lives.

In practice, however, the process is fraught with problems. The key issues are that:

  • there is no-one taking overall ownership of the Community Trigger or any aspect of anti-social behaviour from a victim perspective;
  • the Community Trigger is inaccessible and unknown meaning that many victims who would be entitled to activate it are unaware of its existence;
  • there is great confusion over how to use the Community Trigger with thresholds used that are contrary to the legislation; and
  • the statutory guidance was quietly updated on Christmas Eve 2017 missing an opportunity to promote the Community Trigger and continues to be ignored.

One victim’s experience shows the impact of repeat, persistent anti-social behaviour and the problem victims continue to have in getting results:
It took me 28 months to finally get rid of my antisocial neighbour just before Christmas. The stress and sleep deprivation he caused wrecked my mental and physical health. It was easier for the authorities to just ignore me than do something about him.

Jennifer Herrera, Chief Executive Officer of ASB Help said: “Paying more attention to victims of anti-social behaviour through effective usage of the Community Trigger will give them the protection and support they deserve. Yet it also has the potential to identify perpetrators and embrace early intervention which could help stem the tide of knife crime and other serious crime. We are appalled at the way victims continue to be fobbed off by agencies and left to suffer in silence with a hugely detrimental effect on their quality of life.

To read the full report:


About ASB Help

ASB Help is a national UK charity seeking to assist victims of anti-social behaviour as to their rights – who they should report the anti-social behaviour to and crucially, what to do if they do not get a satisfactory response. The charity is represented on the Home Office Anti-Social Behaviour Strategic Board. To find out more about ASB help visit:

For media enquiries, contact CEO Jenny Herrera, 07703 453862

Jenny Herrera


Shaun Brady Posted on1:01 pm - 17th April 2019

I agree, we seemed to be missing a trick here. It difficult enough trying to get the police involved in ASB cases and that’s for a number of reasons, cuts being one of them. However if….legislatively they have to become involved then it can only be a good thing and better for victims. Its also positive in that providers who are not geared up to deal with ASB properly can be steered and directed appropriately. From my personal experience at my current employer we work very well collaboratively with all external agencies but I have worked as a generic practitioner dealing with rent, allocations, tenancy management and ASB. One cannot hope to be victim focused in those circumstances

Linda Rodi Posted on6:24 pm - 25th August 2019

I wonder if you can tell me if there is community trigger in Scotland. I live in a council flat. A resident has moved in nearly two years ago now whose family visit and are very loud. Also her grandson committed criminal assault on his girlfriend at the property and criminal damage to his grandmother’s council flat door.
The grandson has been bailed to our block of flats to live with the gran as his mother is dead. He is causing distress to all the neighbours by loud noise,numerous visits by the Police and riding around on his gran’s motability scooter in the car park and road late at night.We are all pensioners and have reported numerous incidents to Police,Aberdeen City Council and the ASBO Team.Nobody is taking ownership of the problem or working collaboratively on the problem.When some neighbours complain to Aberdeen City Council Housing, they are asked if they wish to be rehoused.
We are not the problem.This tenant is the problem and her family.We are at our wit’s end and some nice people are moving out.What can we do?
We feel abandoned to deal with this ourselves

    Jenny Herrera Posted on4:13 pm - 28th August 2019

    Hi Linda,

    Sadly there is no Community Trigger in Scotland but that does not mean Aberdeen Council should just be fobbing everyone off and offering to move them! Have you considered contacting your local Councillor or MP to get them to exert some pressure?

    Many thanks

    Jenny Herrera
    ASB Help