Housing Association failure

Housing Association failure

Every organisation has been helpful but not my landlords.” Edward, Essex

Noise which has turned into harassment is pushing Edward into deep despair. He shares of his feelings of frustration, unhappiness, mistrust, helplessness, anger and loneliness which is with him every day. Add to that tiredness – the mental and physical fatigue with the anti-social behaviour itself as well as with the lack of answers to solve the problem.

What started as slamming fire doors has developed to his neighbours making intimidating war cries when he turns his TV or kettle on, cheering when he leaves the house and giggling when a drill was turned on at 1:30am.

Edward has turned to his Housing Association to get results and has been met with sheer incompetence and apathy. They have lost a diary he submitted last year, say they will visit the neighbour but do not, and say that they have visited Edward but he was there and heard no knock, and in any case they could have pressed the buzzer instead. They have been obstructive at every turn.

It sounds like the landlord isn’t too bothered to really investigate the situation. Edward sums it up: “every organisation has been helpful but not my landlords.”

Edward now listens to his TV with headphones or subtitles and goes out to the library or anywhere but home.

Our Analysis

This is clearly wrong. Edward is in deep despair but the Housing Association has shown a complete failure to act. The victim is being ignored, fobbed off, probably because they know intervention will create a lot of work. That is NOT a reason not to act.

We would definitely recommend that Edward activate the Community Trigger. By activating this multi-agency case review, we would expect to find the Council and Police making strong recommendations to the Housing Association to address this anti-social behaviour and bring much-needed respite to Edward.

hollie

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