Misinformed

Misinformed

Misinformed

The Council has said they can get audio recording equipment into my flat BUT they would have to ask the perpetrators first for their agreement which I am not comfortable with.” ‘Yvette’, Yorkshire

When ‘Yvette’ moved into her new Council flat, a housing officer told her it should be nice and peaceful (which was what she had requested) because the other residents were all elderly people. When she moved in, she found there were no old people in the flats at all. The Council had completely misinformed her.

Since February 2015 the tenants and friends of tenants in the opposite flat have been knocking on Yvette’s door, rattling it, sometimes banging on it and shouting at her, particularly early morning, evenings, at night and weekends. She also hears separate knocking coming through the walls.

I am tired nearly all the time and I have had to give up my job and go on sick for stress. I have filled in an application form for a housing transfer with the Council but am worried how long it will be before they make me an offer because of how it is affecting my health in the meantime. I am spending money on hostel accommodation to get away from it so not paying my bills as well.

Yvette has filled in diary sheets for the noise nuisance and emails the Council with updates on the situation. “The Council has said they can get audio recording equipment into my flat BUT they would have to ask the perpetrators first for their agreement which I am not comfortable with” she explained.

Our Advice

Yvette has done all the right things. The problem is noise issue and both she and the perpetrators are Council tenants so the Council is the right place to seek help.

We would question the Council’s position on needing to ask permission before installing noise equipment as other Councils have explained how discreetly such equipment can be installed by plain clothes officers to protect the complainant. www.asbhelp.co.uk/tips-getting-evidence

The fact that the Council misinformed her about the other residents is cause for complaint and should be mentioned as part of pushing for a move, and complained about through the Council complaint channels if Yvette feels she has the energy to do that. She could mention the debt being incurred by staying in hotels which has been a knock-on effect of this error by the Council.

We hope a move has now been arranged. If the Council are stalling, Yvette could consider involving the police on the grounds of the verbal abuse she is receiving (harassment and intimidation, not just noise nuisance) or activate the Community Trigger which would lead to a multi-agency review of the whole case which would involve the police too.

hollie

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