Letting Agent Denial

Only after 18 months and one suicide attempt did the National Association of Property Professionals take action against the tenants and letting agency.” Mark, Kent

Mark has suffered a huge variety of anti-social behaviour from his neighbours including loud music and other household noise at an inappropriate volume and time of day, drinking alcohol on the streets and inappropriate use of public space such as disputes among neighbours. There has been rowdy or inconsiderate behaviour, abandoned vehicles, abusive language, blocked driveways, excessive vehicle repairs and maintenance carried out in gardens, illegal parking, intimidating behaviour, storing rubbish in gardens/ untidy gardens, and violence or the threat of violence.

He reported the problems to the Police who kept telling him they could not do anything (other than issue 13 Incident numbers). He also contacted the letting agent who abused Mark on email calling him deluded and deranged. He also contacted the Property Ombudsman who would not do anything now the ‘proper authorities were involved’, the Council (who issued four warning letters to the tenants) and the landlord (who ‘could not care less’). The letting agent also said they didn’t care, even when they were told he had tried to kill himself. “At first, I tried quiet discussion with the neighbours. When that didn’t work, I made a complaint to the letting agent (who told me I was a ‘liar’ on my second email), then to the Council and Police and the governing bodies of the letting agent.

Only after 18 months and one suicide attempt did the National Association of Property Professionals take action against the tenants and letting agency.” Mark has been diagnosed with stress, anxiety and depression. He is classed as a ‘Medium To High Suicide Risk’ which has increased as the landlord has returned the original letting agent to the property.

Our Comments

If Mark has been classed as a medium to high suicide risk that should put him most definitely in the bracket of being a vulnerable victim. He is entitled to be heard and his situation reviewed. We would recommend activating the Community Trigger which will require all the agencies to come together and review his case if the actual anti-social behaviour is still continuing in spite of action being taken against both tenants and letting agency. To be allowed to say ‘I don’t care’ and walk away from the problem should not be permitted and we are glad to see Mark finally got action taken – but he had to involve the National Association of Property Professionals to do so. A stark reminder that we often have to work hard to get results with ASB.